In short
You can help someone in Florida with Medicare from anywhere. Start by agreeing on the one question they want answered. Ask the organization what permission it needs before it discusses another person’s situation. Then call the Florida Elder Helpline at 1-800-963-5337, give their county, and ask for SHINE counseling and how both of you can join the conversation.
A useful next step
- Ask what the person wants help with and agree on one question.
- Ask the organization what permission it needs before discussing another person’s situation.
- Use the Florida Elder Helpline to locate assistance in their county. Ask how both of you can join a conversation.
A question to keep
Ask the person I help what they want to discuss and what permission is needed for a call.
Questions people in Florida ask
- Can I call Medicare or a Medicare plan on behalf of my parent in Florida?
- Usually only with your parent’s permission. Requirements differ between Medicare, Medicare plans and local agencies, so ask each organization what it needs before the call. Sorting this out first keeps the conversation from being cut short.
- How do I find local Medicare help for a relative in a Florida county I don’t know?
- Call the Florida Elder Helpline at 1-800-963-5337, give the county where your relative lives, and ask to be connected with SHINE counseling for that county.
- What should we prepare before a call together?
- One question, the person’s coverage cards and any notice kept with them (not sent to this site), and a way for both of you to be on the call. The helper guide on this site walks through it.
Official starting point
Read the official resource ↗Preparation guidance checked October 10, 2026. Ask the responsible service to confirm what applies to you.