You don’t have to figure it out alone
Find the right person to ask.
Choose the kind of Medicare help you need. This page is about Medicare — Original Medicare, Medicare Advantage and Part D drug plans. Keep private details for a verified contact who can help with your situation.
An urgent care or prescription problem?
Contact your clinician or pharmacist promptly and explain the urgency. For an emergency, call 911. Don’t wait for an enrollment period to get help.
Your doctor’s office or your Medicare plan
For a bill, appointment, prescription claim, or current benefit, start with the office that provided the care, or the member-services number on your Medicare Advantage or Part D plan card. With Original Medicare, call 1-800-MEDICARE.
Prepare for the conversation →Medicare
For Medicare questions and help understanding your situation, use Medicare’s official contact options.
Contact Medicaremedicare.govSHINE: free Medicare counseling in Florida
Ask the Florida Elder Helpline to connect you with SHINE for free, unbiased Medicare counseling. SHINE is Florida’s State Health Insurance Assistance Program (SHIP): free, unbiased counseling from people who do not sell insurance.
Outside Florida? National SHIP directoryshiphelp.org
Want to compare specific plans?
Specific plan search happens on a separate service. You can choose to leave this guidance site for Medicare.gov. We do not send your checklist or reflection answers.
Go to Medicare.gov plan searchmedicare.govMedicare.gov is a government service. Its own privacy practices apply after you leave.